Curriculum Vitae
Surname:
First name:
Date of birth:
Nationality:
Address:
Email:
Telephone:
Fax

Education & Qualifications
1994 - 1998 University of London, London
BA(Hons) Languages & Business Administration Main Subjects included: German, French, Accounting, International Relations, Marketing.
1996 - 1997 Glasgow College of Commerce
HND in European Trade with Business German Credits include: Marketing, Economics, European Law, Imports and Exports, Logistics.
1992 - 1994 Burns High School, Edinburgh
Higher Grades include: French (B), English (B), German (B), Biology (B), Modern Studies (C).
1987 - 1992 Burns High School, Edinburgh
6 Standard Grades

Work Experience
Sept 99 - Present Best Performance Ltd, Glasgow
Marketing Account Handler
Responsible for all aspects of account management including marketing and sales support and client relationship development. Other roles include promotion and distribution control. Products include all marketing support service include database management, response handling and storage and distribution.
Oct 98 - Sep 99 Brand New Technologies,
Glasgow Call Centre Agent
Responsibilities were: Taking customer calls and order processing using AS400 system, dealing with customer queries, inquiries and complaints, setting up new customer accounts, invoicing. Summers
94 - 98 Flowers, London
Florist
Responsibilities included: Design of all floral displays, stock buying and control, implementation of innovative designs for shop displays, window arrangements and outside events, organisation of arrangements for local charity events, co-ordination of exhibitions and promotions.

Additional Information
Languages:
English - Mother tongue
German - Fluent written and spoken
French - Fluent written and spoken
Computer:
Experienced user of Microsoft office products.
Keen user of the internet.
References available upon request